Contact & Support

If you require assistance with anything that’s not listed here, or something is not clear, feel free to contact us in the following ways

Contact Us

I Need Technical Support

Help us help you by including as much information as possible

• GPU hardware specs including driver version
• AE / AME version
• Operating System version
• Plugin version
• Error logs

Please screenshot the About & Support group so we can see the plugin version, OS, GPU, and driver information.

Images and video screen capture can also be very helpful for us to diagnose the issue, as well as the contents of your error log.

Submit Support Ticket Here (enter any search term and click "no i want to open a ticket")

or

Email Support Here

I Have a Feature Request

I Have a Feature Request

Send feature ideas, workflow questions, or result examples through Plugin Everything contact.

Screenshots, short videos, and example project descriptions are especially helpful when you are asking whether a specific look or workflow is possible.

Error Logging

Thicc Pro writes local error reports to a file named thicc_pro_error_log.txt. If you're experiencing any issues with Thicc Pro such as instability or unexpected results, the log can be invaluable in diagnosing the cause.

• You can check the log is working by clicking Create Test Error
• Click Open Log Directory to view the location of the log
• Click Open Error Log to open the log with your default text editor
• Thicc Pro will never “phone home” or attempt to send logs over your network

Log Locations

Log Locations

On Windows, the log is stored here:

C:\Users\<YourUsername>\AppData\Local\PluginEverything\thicc_pro_error_log.txt

On macOS, the log is stored here:

/Users/<YourUsername>/Library/Logs/PluginEverything/thicc_pro_error_log.txt

Thicc Pro creates the PluginEverything folder automatically when it writes the first log entry.

Troubleshooting the Error Log

Troubleshooting the Error Log

If you can't find or open the log:

• Click Open Log Directory from About & Support
• Click Create Test Error to force Thicc Pro to create the log file
• Close the log in other apps if new entries stop appearing
• If Open Error Log does not open the file, use Open Log Directory and open it manually

Windows hides AppData by default. To show hidden items:

1. Open File Explorer
2. Click the View tab
3. Enable Hidden items

macOS hides Library by default. To show hidden files in Finder, press Command + Shift + ..

Not every logged error is critical. Some entries are diagnostic context that helps support understand what happened.