> For the complete documentation index, see [llms.txt](https://plugin-everything.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://plugin-everything.gitbook.io/docs/contact-and-support.md).

# Contact & Support

If you require assistance with anything that’s not listed here, or something is not clear, feel free to contact us in the following ways

## Contact Us

<details>

<summary>I Need Technical Support</summary>

**Help us help you by including as much information as possible**

* `GPU hardware specs including driver version`
* `AE / AME version`
* `Operating System version`
* `Plugin version`
* [Error logs](#error-logging)

<div data-with-frame="true"><figure><img src="https://749037855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Ftv64kPMoAtApBYU0Un9u%2Fuploads%2FCLNbISLhOgDMp38ZJS12%2F00_about_support_00000.jpg?alt=media&amp;token=9a4f5c8e-4511-4991-8205-3598ffd71105" alt="" width="375"><figcaption></figcaption></figure></div>

Please screenshot the `About & Support` group so we can see the plugin version, OS, GPU, and driver information.

{% hint style="info" %}
Images and video screen capture can also be very helpful for us to diagnose the issue, as well as the contents of your error log.
{% endhint %}

[Submit Support Ticket Here](https://aescripts.com/contact/) (enter any search term and click "no i want to open a ticket")

or

[Email Support Here](mailto:hello@plugineverything.com)

</details>

<details>

<summary>I Have a Feature Request</summary>

#### I Have a Feature Request

Send feature ideas, workflow questions, or result examples through [Plugin Everything contact](https://www.plugineverything.com/contact).

Screenshots, short videos, and example project descriptions are especially helpful when you are asking whether a specific look or workflow is possible.

</details>

## Error Logging

Thicc Pro writes local error reports to a file named `thicc_pro_error_log.txt`. If you're experiencing any issues with Thicc Pro such as instability or unexpected results, the log can be invaluable in diagnosing the cause.

* You can check the log is working by clicking `Create Test Error`
* Click `Open Log Directory` to view the location of the log
* Click `Open Error Log` to open the log with your default text editor
* Thicc Pro will never “phone home” or attempt to send logs over your network

<details>

<summary>Log Locations</summary>

#### Log Locations

On Windows, the log is stored here:

```
C:\Users\<YourUsername>\AppData\Local\PluginEverything\thicc_pro_error_log.txt
```

On macOS, the log is stored here:

```
/Users/<YourUsername>/Library/Logs/PluginEverything/thicc_pro_error_log.txt
```

Thicc Pro creates the `PluginEverything` folder automatically when it writes the first log entry.

</details>

<details>

<summary>Troubleshooting the Error Log</summary>

#### Troubleshooting the Error Log

If you can't find or open the log:

* Click `Open Log Directory` from `About & Support`
* Click `Create Test Error` to force Thicc Pro to create the log file
* Close the log in other apps if new entries stop appearing
* If `Open Error Log` does not open the file, use `Open Log Directory` and open it manually

Windows hides `AppData` by default. To show hidden items:

1. Open File Explorer
2. Click the `View` tab
3. Enable `Hidden items`

macOS hides `Library` by default. To show hidden files in Finder, press `Command` + `Shift` + `.`.

{% hint style="info" %}
Not every logged error is critical. Some entries are diagnostic context that helps support understand what happened.
{% endhint %}

</details>