> For the complete documentation index, see [llms.txt](https://plugin-everything.gitbook.io/plugin-everything-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://plugin-everything.gitbook.io/plugin-everything-docs/contact-and-support.md).

# Contact & Support

Use the `About & Support` group in Thicc Pro when you need product links, system details, support, or the local error log.

<div data-with-frame="true"><figure><img src="/files/4OagpOGcKy692h8mp8j2" alt="" width="375"><figcaption></figcaption></figure></div>

{% hint style="info" %}
For technical support, please include your Thicc Pro version, After Effects version, operating system, GPU, driver details, and any relevant error log entries.
{% endhint %}

## Error Logging

Thicc Pro writes local error reports to a file named `thicc_pro_error_log.txt`.

The log may include timestamps, the Thicc Pro version, the error name or message, and input/output buffer dimensions when that information is available. User-cancelled renders are skipped so the log is not filled with normal cancellation events.

<details>

<summary>Error Logging Buttons</summary>

#### Error Logging Buttons

The `Error Logging` section inside `About & Support` contains three buttons:

| Button               | Result                                               |
| -------------------- | ---------------------------------------------------- |
| `Open Error Log`     | Opens `thicc_pro_error_log.txt` if it already exists |
| `Open Log Directory` | Opens the folder where the log is stored             |
| `Create Test Error`  | Writes a test entry so you can confirm logging works |

If `Open Error Log` says no errors have been reported yet, click `Create Test Error`, then try `Open Error Log` again.

</details>

<details>

<summary>Log Locations</summary>

#### Log Locations

On Windows, the log is stored here:

```
C:\Users\<YourUsername>\AppData\Local\PluginEverything\thicc_pro_error_log.txt
```

On macOS, the log is stored here:

```
/Users/<YourUsername>/Library/Logs/PluginEverything/thicc_pro_error_log.txt
```

Thicc Pro creates the `PluginEverything` folder automatically when it writes the first log entry.

</details>

<details>

<summary>Privacy</summary>

#### Privacy

The error log is written locally on your machine.

Thicc Pro's error logging does not upload logs, send reports, or transmit the contents of the log over your network. If support needs the log, you choose what to send.

</details>

<details>

<summary>Troubleshooting the Error Log</summary>

#### Troubleshooting the Error Log

If you cannot find or open the log:

* Click `Open Log Directory` from `About & Support`
* Click `Create Test Error` to force Thicc Pro to create the log file
* Close the log in other apps if new entries stop appearing
* If `Open Error Log` does not open the file, use `Open Log Directory` and open it manually

Windows hides `AppData` by default. To show hidden items:

1. Open File Explorer
2. Click the `View` tab
3. Enable `Hidden items`

macOS hides `Library` by default. To show hidden files in Finder, press `Command` + `Shift` + `.`.

{% hint style="info" %}
Not every logged error is critical. Some entries are diagnostic context that helps support understand what happened.
{% endhint %}

</details>

## Contact Us

<details>

<summary>I Need Technical Support</summary>

#### I Need Technical Support

Use the `Get Support` button in `About & Support`, or open [Plugin Everything contact](https://www.plugineverything.com/contact).

Please include:

* `GPU hardware and driver version`
* `After Effects version`
* `Operating system version`
* `Thicc Pro version`
* `Steps to reproduce the issue`
* `A screenshot or screen recording when visual behavior matters`
* `Relevant entries from thicc_pro_error_log.txt`

Please also screenshot the `About & Support` group so we can see the version, OS, GPU, and driver information shown by the plugin.

</details>

<details>

<summary>I Have a Feature Request</summary>

#### I Have a Feature Request

Send feature ideas, workflow questions, or result examples through [Plugin Everything contact](https://www.plugineverything.com/contact).

Screenshots, short videos, and example project descriptions are especially helpful when you are asking whether a specific look or workflow is possible.

</details>

<details>

<summary>Other Links</summary>

#### Other Links

The `About & Support` group also includes:

| Button         | Opens                                    |
| -------------- | ---------------------------------------- |
| `Product Page` | The Plugin Everything product page       |
| `Free Plugins` | Plugin Everything's free plugins page    |
| `Get Support`  | Plugin Everything's contact/support page |

</details>


---

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